Delivery & Shipping Policy

Our shipping days are currently Mondays and Fridays. During busy periods, we aim
to send orders out within 3 working days of receiving your order. Orders are sent via Royal Mail Second Class Shipping and EVRI, with an estimated delivery timeframe of 2 to 5 business days.

How much does shipping cost?
UK – STANDARD DELIVERY
Free UK shipping for orders over £75
Standard Small Parcel 2-5 days £3.00
Large Parcel 2-5 days £4.15
UK – EXPRESS DELIVERY
Express 1-2 business day delivery is available on all orders for a flat rate of £8.16.

EUROPEAN UNION**
FREE INTERNATIONAL SHIPPING FOR ORDERS OVER £75
International Tracked small Parcel 5-10 days £11.70
International Tracked Large Parcel 5-10 days £15.85
UNITED STATES OF AMERICA**
FREE INTERNATIONAL SHIPPING FOR ORDERS OVER £100
International Tracked small Parcel 7-10 days £23.75
International Tracked Large Parcel 7-10 days £28.60
AUSTRALIA**
FREE INTERNATIONAL SHIPPING FOR ORDERS OVER £100
International Tracked small Parcel 7-10 days £11.70
International Tracked Large Parcel 7-10 days £15.85

**Shipping and product costs do not include duties or taxes that may apply to your
order. For detailed information about what duties or taxes you may be charged,
please refer to your local customs website.

FAQs
 
How long will my order take to arrive?
Regular delivery timeframes
All orders are shipped via Royal Mail with a 2-10 business day delivery window
Can I change my shipping address?
 

Email me at info@lushpearls.com where you can send my team your details
including your order number and country to be delivered to.
The more information you give them, the sooner they can try and change your
information. Make sure you enter ‘Urgent: Change wrong address’ in the subject line.
With so many lovely fruits in hand, my team is super-efficient, and they usually send
me on my way as soon as an order arrives.
If you email me with a change of shipping address, please keep in mind that your
order may already have been dispatched, so be as careful as possible to provide the
correct information when placing your order.
How do I track my order? 
You will be sent an email once your order is dispatched so you can see where Lush
Pearls-Natural Beauty is at all times. We do not offer tracked shipping on orders.
Tracked shipping is only available on Royal Mail Special  Delivery service. Indicate
this at checkout.
Things you need to know.
The postal service and distribution centre doesn’t operate over the weekend or
public holidays. Because #letsbelush, every pearl needs a break. So, your order will
be dispatched the following business day.
Can I change or cancel my order?
Unfortunately, once your order has been placed, we’re unable to cancel or make
changes to your order. This includes editing your shipping address and adding or
removing products from your order.