Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your
item to request a return.
To be eligible for a return, your item must be in the same condition that you received
it, unworn or unused, with tags, and in its original packaging. You’ll also need the
receipt or proof of purchase. Unfortunately, we do not offer a refund on opened or
used products.
To start a return, you can contact us at info@lushpearls.com. If your return is
accepted, we’ll send you a return shipping label, as well as instructions on how and
where to send your package. Items sent back to us without first requesting a return
will not be accepted.
You can always contact us for any return questions at info@lushpearls.com.
Shipping costs are the responsibility of the customer and are non-refundable.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is
defective, damaged or if you receive the wrong item so that we can evaluate the
issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and
once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if
the refund was approved or not. If approved, you’ll be automatically refunded on your
original payment method. Please remember it can take some time for your bank or
credit card company to process and post the refund too.